{"id":5775,"date":"2025-11-24T13:55:15","date_gmt":"2025-11-24T13:55:15","guid":{"rendered":"https:\/\/nids.co.ke\/car-wash-system-in-Kenya\/?page_id=5775"},"modified":"2025-11-24T13:55:15","modified_gmt":"2025-11-24T13:55:15","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/nids.co.ke\/car-wash-system-in-Kenya\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<h1 data-start=\"216\" data-end=\"235\"><strong data-start=\"218\" data-end=\"235\">Refund Policy<\/strong><\/h1>\n<p data-start=\"237\" data-end=\"268\"><strong data-start=\"237\" data-end=\"268\">Last Updated: 11\/24\/2025<\/strong><\/p>\n<p data-start=\"270\" data-end=\"458\">Thank you for choosing the <strong data-start=\"297\" data-end=\"321\">NIDS Car Wash System<\/strong>.<br data-start=\"322\" data-end=\"325\" \/>We aim to provide reliable and high-quality services. This Refund Policy explains when refunds may be issued for payments made to us.<\/p>\n<hr data-start=\"460\" data-end=\"463\" \/>\n<h2 data-start=\"465\" data-end=\"512\"><strong data-start=\"468\" data-end=\"510\">1. Subscription Fees (Software System)<\/strong><\/h2>\n<p data-start=\"513\" data-end=\"642\">Subscription payments for using the <strong data-start=\"549\" data-end=\"579\">Car Wash Management System<\/strong> are <strong data-start=\"584\" data-end=\"602\">non-refundable<\/strong> once the billing cycle begins, because:<\/p>\n<ul data-start=\"644\" data-end=\"796\">\n<li data-start=\"644\" data-end=\"706\">\n<p data-start=\"646\" data-end=\"706\">The system becomes fully active immediately after payment.<\/p>\n<\/li>\n<li data-start=\"707\" data-end=\"796\">\n<p data-start=\"709\" data-end=\"796\">Features, modules, and hosting resources are automatically allocated to your account.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"798\" data-end=\"849\"><strong data-start=\"798\" data-end=\"809\">However<\/strong>, refunds may be considered <strong data-start=\"837\" data-end=\"849\">only if:<\/strong><\/p>\n<ol data-start=\"851\" data-end=\"1016\">\n<li data-start=\"851\" data-end=\"925\">\n<p data-start=\"854\" data-end=\"925\">There is a system defect that prevents you from using the service AND<\/p>\n<\/li>\n<li data-start=\"926\" data-end=\"1016\">\n<p data-start=\"929\" data-end=\"1016\">Our support team is unable to fix the issue within 28 <strong data-start=\"980\" data-end=\"999\">business days<\/strong> of reporting it.<\/p>\n<\/li>\n<\/ol>\n<p data-start=\"1018\" data-end=\"1107\">If approved, a <strong data-start=\"1033\" data-end=\"1051\">partial refund<\/strong> may be issued based on unused days of the subscription.<\/p>\n<hr data-start=\"1109\" data-end=\"1112\" \/>\n<h2 data-start=\"1114\" data-end=\"1151\"><strong data-start=\"1117\" data-end=\"1149\">2. Setup and Activation Fees<\/strong><\/h2>\n<p data-start=\"1152\" data-end=\"1216\">Setup or installation fees are <strong data-start=\"1183\" data-end=\"1204\">one-time payments<\/strong> that cover:<\/p>\n<ul data-start=\"1218\" data-end=\"1311\">\n<li data-start=\"1218\" data-end=\"1242\">\n<p data-start=\"1220\" data-end=\"1242\">System configuration<\/p>\n<\/li>\n<li data-start=\"1243\" data-end=\"1261\">\n<p data-start=\"1245\" data-end=\"1261\">Branding setup<\/p>\n<\/li>\n<li data-start=\"1262\" data-end=\"1283\">\n<p data-start=\"1264\" data-end=\"1283\">Database creation<\/p>\n<\/li>\n<li data-start=\"1284\" data-end=\"1296\">\n<p data-start=\"1286\" data-end=\"1296\">Training<\/p>\n<\/li>\n<li data-start=\"1297\" data-end=\"1311\">\n<p data-start=\"1299\" data-end=\"1311\">Activation<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1313\" data-end=\"1408\">Because these tasks are performed immediately after payment, <strong data-start=\"1374\" data-end=\"1407\">setup fees are non-refundable<\/strong>.<\/p>\n<hr data-start=\"1410\" data-end=\"1413\" \/>\n<h2 data-start=\"1415\" data-end=\"1450\"><strong data-start=\"1418\" data-end=\"1448\">3. Service Dissatisfaction<\/strong><\/h2>\n<p data-start=\"1451\" data-end=\"1536\">If you are unhappy with the service, please contact our support team.<br data-start=\"1520\" data-end=\"1523\" \/>We may offer:<\/p>\n<ul data-start=\"1538\" data-end=\"1606\">\n<li data-start=\"1538\" data-end=\"1561\">\n<p data-start=\"1540\" data-end=\"1561\">Additional training<\/p>\n<\/li>\n<li data-start=\"1562\" data-end=\"1590\">\n<p data-start=\"1564\" data-end=\"1590\">Feature re-configuration<\/p>\n<\/li>\n<li data-start=\"1591\" data-end=\"1606\">\n<p data-start=\"1593\" data-end=\"1606\">System review<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1608\" data-end=\"1690\">Refunds for dissatisfaction without valid technical reasons <strong data-start=\"1668\" data-end=\"1689\">cannot be granted<\/strong>.<\/p>\n<hr data-start=\"1692\" data-end=\"1695\" \/>\n<h2 data-start=\"1697\" data-end=\"1740\"><strong data-start=\"1700\" data-end=\"1738\">4. Double Charges \/ Billing Errors<\/strong><\/h2>\n<p data-start=\"1741\" data-end=\"1809\">If you are accidentally charged twice or experience a billing error:<\/p>\n<ul data-start=\"1811\" data-end=\"1922\">\n<li data-start=\"1811\" data-end=\"1869\">\n<p data-start=\"1813\" data-end=\"1869\">Report the issue within <strong data-start=\"1837\" data-end=\"1847\">7 days<\/strong> of the transaction.<\/p>\n<\/li>\n<li data-start=\"1870\" data-end=\"1922\">\n<p data-start=\"1872\" data-end=\"1922\">Verified duplicate charges will be fully refunded.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1924\" data-end=\"1927\" \/>\n<h2 data-start=\"1929\" data-end=\"1969\"><strong data-start=\"1932\" data-end=\"1967\">5. Cancellation of Subscription<\/strong><\/h2>\n<p data-start=\"1970\" data-end=\"2015\">You may cancel your subscription at any time.<\/p>\n<ul data-start=\"2017\" data-end=\"2131\">\n<li data-start=\"2017\" data-end=\"2066\">\n<p data-start=\"2019\" data-end=\"2066\">Cancellation stops <strong data-start=\"2038\" data-end=\"2063\">future billing cycles<\/strong>.<\/p>\n<\/li>\n<li data-start=\"2067\" data-end=\"2131\">\n<p data-start=\"2069\" data-end=\"2131\"><strong data-start=\"2069\" data-end=\"2082\">No refund<\/strong> is issued for the current active billing period.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2133\" data-end=\"2136\" \/>\n<h2 data-start=\"2138\" data-end=\"2170\"><strong data-start=\"2141\" data-end=\"2168\">6. Third-Party Payments<\/strong><\/h2>\n<p data-start=\"2171\" data-end=\"2306\">If you pay through a third-party platform (e.g., mobile money providers or payment gateways), their own refund policies may also apply.<\/p>\n<hr data-start=\"2308\" data-end=\"2311\" \/>\n<h2 data-start=\"2313\" data-end=\"2348\"><strong data-start=\"2316\" data-end=\"2346\">7. How to Request a Refund<\/strong><\/h2>\n<p data-start=\"2349\" data-end=\"2389\">To request a refund, contact us through:<\/p>\n<ul data-start=\"2391\" data-end=\"2448\">\n<li data-start=\"2391\" data-end=\"2422\">\n<p data-start=\"2393\" data-end=\"2422\"><strong data-start=\"2393\" data-end=\"2403\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2404\" data-end=\"2420\">admin@nids.co.ke<\/a><\/p>\n<\/li>\n<li data-start=\"2423\" data-end=\"2448\">\n<p data-start=\"2425\" data-end=\"2448\"><strong data-start=\"2425\" data-end=\"2435\">Phone:<\/strong> 0729150253<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2450\" data-end=\"2458\">Provide:<\/p>\n<ul data-start=\"2460\" data-end=\"2542\">\n<li data-start=\"2460\" data-end=\"2473\">\n<p data-start=\"2462\" data-end=\"2473\">Full name<\/p>\n<\/li>\n<li data-start=\"2474\" data-end=\"2490\">\n<p data-start=\"2476\" data-end=\"2490\">Phone number<\/p>\n<\/li>\n<li data-start=\"2491\" data-end=\"2512\">\n<p data-start=\"2493\" data-end=\"2512\">Payment reference<\/p>\n<\/li>\n<li data-start=\"2513\" data-end=\"2542\">\n<p data-start=\"2515\" data-end=\"2542\">Reason for refund request<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2544\" data-end=\"2600\">Refund requests are reviewed within <strong data-start=\"2580\" data-end=\"2599\">5 business days<\/strong>.<\/p>\n<hr data-start=\"2602\" data-end=\"2605\" \/>\n<h2 data-start=\"2607\" data-end=\"2633\"><strong data-start=\"2610\" data-end=\"2631\">8. Policy Updates<\/strong><\/h2>\n<p data-start=\"2634\" data-end=\"2755\">NIDS may update this Refund Policy at any time.<br data-start=\"2681\" data-end=\"2684\" \/>Any changes will be posted on this page with a new \u201cLast Updated\u201d date.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refund Policy Last Updated: 11\/24\/2025 Thank you for choosing the NIDS Car Wash System.We aim to provide reliable and high-quality services. This Refund Policy explains when refunds may be issued for payments made to us. 1. Subscription Fees (Software System) Subscription payments for using the Car Wash Management System are non-refundable once the billing cycle&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pagelayer_contact_templates":[],"_pagelayer_content":"","footnotes":""},"class_list":["post-5775","page","type-page","status-publish","hentry","page--item"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund Policy - Car wash management system in kenya<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nids.co.ke\/car-wash-system-in-Kenya\/refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund Policy - Car wash management system in kenya\" \/>\n<meta property=\"og:description\" content=\"Refund Policy Last Updated: 11\/24\/2025 Thank you for choosing the NIDS Car Wash System.We aim to provide reliable and high-quality services. 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