{"id":5782,"date":"2025-11-24T14:31:35","date_gmt":"2025-11-24T14:31:35","guid":{"rendered":"https:\/\/nids.co.ke\/pos-system-in-kenya\/?page_id=5782"},"modified":"2025-11-24T14:32:11","modified_gmt":"2025-11-24T14:32:11","slug":"refund-policy-pos-system","status":"publish","type":"page","link":"https:\/\/nids.co.ke\/pos-system-in-kenya\/refund-policy-pos-system\/","title":{"rendered":"Refund  Policy (POS System)"},"content":{"rendered":"<h1 data-start=\"3792\" data-end=\"3838\"><strong data-start=\"3794\" data-end=\"3836\"> Refund \/ Return Policy (POS System)<\/strong><\/h1>\n<p data-start=\"3839\" data-end=\"3870\"><strong data-start=\"3839\" data-end=\"3870\">Last Updated: 11\/24\/2025<\/strong><\/p>\n<p data-start=\"3872\" data-end=\"3954\">This Refund Policy outlines when payments for the NIDS POS System may be refunded.<\/p>\n<hr data-start=\"3956\" data-end=\"3959\" \/>\n<h2 data-start=\"3961\" data-end=\"3990\"><strong data-start=\"3964\" data-end=\"3988\">1. Subscription Fees<\/strong><\/h2>\n<p data-start=\"3991\" data-end=\"4096\">Subscription fees are <strong data-start=\"4013\" data-end=\"4031\">non-refundable<\/strong>, as system resources are allocated immediately after activation.<\/p>\n<p data-start=\"4098\" data-end=\"4134\">Refunds may be considered only if:<\/p>\n<ul data-start=\"4135\" data-end=\"4229\">\n<li data-start=\"4135\" data-end=\"4177\">\n<p data-start=\"4137\" data-end=\"4177\">A critical system fault prevents usage<\/p>\n<\/li>\n<li data-start=\"4178\" data-end=\"4229\">\n<p data-start=\"4180\" data-end=\"4229\">Our team cannot fix it within 28 <strong data-start=\"4210\" data-end=\"4229\">business days<\/strong><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"4231\" data-end=\"4275\">If approved, a partial refund may be issued.<\/p>\n<h2 data-start=\"4277\" data-end=\"4314\"><strong data-start=\"4280\" data-end=\"4312\">2. Setup \/ Installation Fees<\/strong><\/h2>\n<p data-start=\"4315\" data-end=\"4422\">Installation and setup fees are <strong data-start=\"4347\" data-end=\"4365\">non-refundable<\/strong>, as configuration work begins immediately after payment.<\/p>\n<h2 data-start=\"4424\" data-end=\"4452\"><strong data-start=\"4427\" data-end=\"4450\">3. Hardware Devices<\/strong><\/h2>\n<p data-start=\"4453\" data-end=\"4516\">If you purchased hardware (e.g., printers, barcode scanners):<\/p>\n<ul data-start=\"4517\" data-end=\"4655\">\n<li data-start=\"4517\" data-end=\"4586\">\n<p data-start=\"4519\" data-end=\"4586\">Returns are accepted only for defective devices within <strong data-start=\"4574\" data-end=\"4584\">7 days<\/strong><\/p>\n<\/li>\n<li data-start=\"4587\" data-end=\"4620\">\n<p data-start=\"4589\" data-end=\"4620\">Must be in original packaging<\/p>\n<\/li>\n<li data-start=\"4621\" data-end=\"4655\">\n<p data-start=\"4623\" data-end=\"4655\">Physical damage is not covered<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"4657\" data-end=\"4735\">If your hardware was supplied by a third-party provider, their policy applies.<\/p>\n<h2 data-start=\"4737\" data-end=\"4766\"><strong data-start=\"4740\" data-end=\"4764\">4. Duplicate Charges<\/strong><\/h2>\n<p data-start=\"4767\" data-end=\"4842\">Verified double charges will be fully refunded.<br data-start=\"4814\" data-end=\"4817\" \/>Report within <strong data-start=\"4831\" data-end=\"4841\">7 days<\/strong>.<\/p>\n<h2 data-start=\"4844\" data-end=\"4868\"><strong data-start=\"4847\" data-end=\"4866\">5. Cancellation<\/strong><\/h2>\n<p data-start=\"4869\" data-end=\"4998\">You may cancel your subscription anytime.<br data-start=\"4910\" data-end=\"4913\" \/>Cancellation stops <strong data-start=\"4932\" data-end=\"4950\">future billing<\/strong>, but does not refund the current billing cycle.<\/p>\n<h2 data-start=\"5000\" data-end=\"5034\"><strong data-start=\"5003\" data-end=\"5032\">6. Refund Request Process<\/strong><\/h2>\n<p data-start=\"5035\" data-end=\"5042\">Send:<\/p>\n<ul data-start=\"5043\" data-end=\"5128\">\n<li data-start=\"5043\" data-end=\"5056\">\n<p data-start=\"5045\" data-end=\"5056\">Full name<\/p>\n<\/li>\n<li data-start=\"5057\" data-end=\"5076\">\n<p data-start=\"5059\" data-end=\"5076\">Account details<\/p>\n<\/li>\n<li data-start=\"5077\" data-end=\"5098\">\n<p data-start=\"5079\" data-end=\"5098\">Payment reference<\/p>\n<\/li>\n<li data-start=\"5099\" data-end=\"5128\">\n<p data-start=\"5101\" data-end=\"5128\">Reason for refund request<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"5130\" data-end=\"5189\">To:<br data-start=\"5133\" data-end=\"5136\" \/>Email: <strong data-start=\"5143\" data-end=\"5163\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"5145\" data-end=\"5161\">admin@nids.co.ke<\/a><\/strong><br data-start=\"5163\" data-end=\"5166\" \/>Phone: <strong data-start=\"5173\" data-end=\"5189\">0729 150 253<\/strong><\/p>\n<p data-start=\"5191\" data-end=\"5237\">We review requests within <strong data-start=\"5217\" data-end=\"5236\">5 business days<\/strong>.<\/p>\n<hr data-start=\"5239\" data-end=\"5242\" \/>\n<h1 data-start=\"5244\" data-end=\"5297\"><strong data-start=\"5246\" data-end=\"5295\">4. Disclaimer &amp; Liability Waiver (POS System)<\/strong><\/h1>\n<p data-start=\"5298\" data-end=\"5329\"><strong data-start=\"5298\" data-end=\"5329\">Last Updated: [Insert Date]<\/strong><\/p>\n<p data-start=\"5331\" data-end=\"5420\">This Disclaimer sets expectations and limits NIDS\u2019 liability when you use our POS System.<\/p>\n<hr data-start=\"5422\" data-end=\"5425\" \/>\n<h2 data-start=\"5427\" data-end=\"5457\"><strong data-start=\"5430\" data-end=\"5455\">1. General Disclaimer<\/strong><\/h2>\n<p data-start=\"5458\" data-end=\"5561\">The POS System is provided <strong data-start=\"5485\" data-end=\"5496\">\u201cas-is\u201d<\/strong> without guarantees of error-free operation or continuous uptime.<\/p>\n<h2 data-start=\"5563\" data-end=\"5606\"><strong data-start=\"5566\" data-end=\"5604\">2. No Financial or Business Advice<\/strong><\/h2>\n<p data-start=\"5607\" data-end=\"5739\">Reports, analytics, and dashboards provided by the POS are <strong data-start=\"5666\" data-end=\"5679\">estimates<\/strong> and should not be treated as professional financial advice.<\/p>\n<h2 data-start=\"5741\" data-end=\"5772\"><strong data-start=\"5744\" data-end=\"5770\">3. Hardware Disclaimer<\/strong><\/h2>\n<p data-start=\"5773\" data-end=\"5824\">NIDS is <strong data-start=\"5781\" data-end=\"5800\">not responsible<\/strong> for issues caused by:<\/p>\n<ul data-start=\"5825\" data-end=\"5946\">\n<li data-start=\"5825\" data-end=\"5844\">\n<p data-start=\"5827\" data-end=\"5844\">Faulty printers<\/p>\n<\/li>\n<li data-start=\"5845\" data-end=\"5863\">\n<p data-start=\"5847\" data-end=\"5863\">Damaged cables<\/p>\n<\/li>\n<li data-start=\"5864\" data-end=\"5890\">\n<p data-start=\"5866\" data-end=\"5890\">Barcode scanner issues<\/p>\n<\/li>\n<li data-start=\"5891\" data-end=\"5915\">\n<p data-start=\"5893\" data-end=\"5915\">Unsupported hardware<\/p>\n<\/li>\n<li data-start=\"5916\" data-end=\"5946\">\n<p data-start=\"5918\" data-end=\"5946\">Poor internet connectivity<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"5948\" data-end=\"5980\"><strong data-start=\"5951\" data-end=\"5978\">4. Third-Party Services<\/strong><\/h2>\n<p data-start=\"5981\" data-end=\"6034\">We are not liable for failures or delays caused by:<\/p>\n<ul data-start=\"6035\" data-end=\"6125\">\n<li data-start=\"6035\" data-end=\"6055\">\n<p data-start=\"6037\" data-end=\"6055\">Payment gateways<\/p>\n<\/li>\n<li data-start=\"6056\" data-end=\"6080\">\n<p data-start=\"6058\" data-end=\"6080\">Mobile money systems<\/p>\n<\/li>\n<li data-start=\"6081\" data-end=\"6103\">\n<p data-start=\"6083\" data-end=\"6103\">Messaging services<\/p>\n<\/li>\n<li data-start=\"6104\" data-end=\"6125\">\n<p data-start=\"6106\" data-end=\"6125\">Hosting providers<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"6127\" data-end=\"6152\"><strong data-start=\"6130\" data-end=\"6150\">5. Data Accuracy<\/strong><\/h2>\n<p data-start=\"6153\" data-end=\"6305\">All POS reports rely on the data <strong data-start=\"6186\" data-end=\"6209\">entered by the user<\/strong>.<br data-start=\"6210\" data-end=\"6213\" \/>NIDS is not responsible for inaccurate reports caused by wrong entries or misconfigurations.<\/p>\n<h2 data-start=\"6307\" data-end=\"6342\"><strong data-start=\"6310\" data-end=\"6340\">6. Limitation of Liability<\/strong><\/h2>\n<p data-start=\"6343\" data-end=\"6400\">To the extent permitted by law, NIDS is not liable for:<\/p>\n<ul data-start=\"6401\" data-end=\"6527\">\n<li data-start=\"6401\" data-end=\"6420\">\n<p data-start=\"6403\" data-end=\"6420\">Loss of profits<\/p>\n<\/li>\n<li data-start=\"6421\" data-end=\"6452\">\n<p data-start=\"6423\" data-end=\"6452\">Sales reporting differences<\/p>\n<\/li>\n<li data-start=\"6453\" data-end=\"6488\">\n<p data-start=\"6455\" data-end=\"6488\">Interrupted business operations<\/p>\n<\/li>\n<li data-start=\"6489\" data-end=\"6510\">\n<p data-start=\"6491\" data-end=\"6510\">Misuse of the POS<\/p>\n<\/li>\n<li data-start=\"6511\" data-end=\"6527\">\n<p data-start=\"6513\" data-end=\"6527\">Loss of data<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"6529\" data-end=\"6550\"><strong data-start=\"6532\" data-end=\"6548\">7. Indemnity<\/strong><\/h2>\n<p data-start=\"6551\" data-end=\"6679\">You agree to indemnify NIDS from claims or expenses arising from your misuse, non-compliance, or errors in using the POS System.<\/p>\n<h2 data-start=\"6681\" data-end=\"6700\"><strong data-start=\"6684\" data-end=\"6698\">8. Updates<\/strong><\/h2>\n<p data-start=\"6701\" data-end=\"6743\">We may update this Disclaimer at any time.<\/p>\n<h2 data-start=\"6745\" data-end=\"6764\"><strong data-start=\"6748\" data-end=\"6762\">9. Contact<\/strong><\/h2>\n<p data-start=\"6765\" data-end=\"6818\">Email: <strong data-start=\"6772\" data-end=\"6792\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"6774\" data-end=\"6790\">admin@nids.co.ke<\/a><\/strong><br data-start=\"6792\" data-end=\"6795\" \/>Phone: <strong data-start=\"6802\" data-end=\"6818\">0729 150 253<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refund \/ Return Policy (POS System) Last Updated: 11\/24\/2025 This Refund Policy outlines when payments for the NIDS POS System may be refunded. 1. Subscription Fees Subscription fees are non-refundable, as system resources are allocated immediately after activation. Refunds may be considered only if: A critical system fault prevents usage Our team cannot fix it&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pagelayer_contact_templates":[],"_pagelayer_content":"","footnotes":""},"class_list":["post-5782","page","type-page","status-publish","hentry","page--item"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund Policy (POS System) - pos system in kenya<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nids.co.ke\/pos-system-in-kenya\/refund-policy-pos-system\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund Policy (POS System) - pos system in kenya\" \/>\n<meta property=\"og:description\" content=\"Refund \/ Return Policy (POS System) Last Updated: 11\/24\/2025 This Refund Policy outlines when payments for the NIDS POS System may be refunded. 1. 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