Troubleshooting Android Point of Sale System
On this article you will get to know troubleshooting Android Point of Sale System
During the primary setup my login details aren’t accepted.
What am i able to do? Please be careful for spelling mistakes. Confirm that you simply differentiate between regular letters and capital letters. Furthermore, countercheck that you simply didn’t use the key accidentally. If you continue to can’t log into your account please contact our customer support.
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Alert: Unfortunately your location couldn’t be determined
If you see this alert when trying to conduct a card payment within the Sum Up POS App, please open the iPad settings. Now click on “Privacy” then on “Location services”. If they’re turned off, turn them on. Confirm that the situation services for the SumUp POS App are on “While using”. Close the settings and shut all other apps on the iPad. Reopen the SumUp POS App and check out to transact a card payment again. If you’re still having trouble with an equivalent error message please contact our support.
What am i able to do if I accidentally started/closed a business day?
Please contact our customer service if you mistakenly started/closed a business day.
Changes that I even have conducted within the POS Cloud aren’t applied within the POS App.
What am I doing wrong? Open the admin menu within the POS App (gearwheel button within the right upper corner). Click on “Shift” and cargo the shop data. If the iPad has a lively internet connection, the changes should now are successfully transferred to the POS App.
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Articles created within the Cloud aren’t displayed within the App
Open the admin menu within the POS App (gearwheel button within the right upper corner). Click on “Shift” and cargo the shop data. If the iPad has a lively internet connection, the changes should are successfully transferred to the POS App by now.
The Cloud says that the system remains in its test mode
The POS system is supposed to be tested within the beginning. Therefore, you’ll conduct and endless amount of test transactions with the POS App without them being fiscally registered. You’ll freely add new articles and conduct test transactions with them. • Hint: card transactions can’t be reversed! If you would like to check card payments you’ll use your own card and transact alittle test amount (e.g. 1,00 €).When you feel able to “go live” please let our customer support know. We’ll adjust your account’s status in order that your previous test transactions are going to be deleted and each transaction from then on are going to be logged re-starting with receipt #1. Your master data (articles, order-screen, employees, etc.) won’t be deleted and aren’t suffering from the status change.
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The articles within the POS App cannot be selected
If you cannot select articles within the POS App that would mean that you simply haven’t started the business day yet. You’ll start be business day by opening the admin menu within the App, by clicking on Shift then on Start Shift. If you’re still having issues please contact our support.
What happens if a hardware module of my POS system has got to get replaced?
If a neighborhood of your POS system has got to be replaced, contact our support. We’ll then send you an email with a round-trip ticket. You’ll then sent the broken hardware back to us for free of charge as soon as you’ve got received the replacement from us.
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The POS receipt printer doesn’t print!
If your POS receipt printer doesn’t work anymore, please confirm that you simply are connected with the POS network. You’ll check your connection within the iPad’s settings within the “Wi-Fi” tab. The name of the POS network usually consists of the subsequent elements: „WiFi“, a three-digit number (“123“), two letters („XF“) and two numbers („34“), combined „WiFi123XF34“.If you’re connected with the right network confirm that the “Print enabled” button on the proper side within the POS App is visible. If the button says „Print disabled “ please click thereon twice in order that the button “Print enabled” reappears. If the printer still doesn’t print, please turn it off for around 10 seconds and switch it on again. Contact our support team if you’re still having trouble printing.
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What does a red light on the receipt printer mean?
If you see a red light on the receipt printer that sometimes means the paper is running out. Please always keep an amount of paper on stock.
I even have reset the printer accidentally. What am i able to do now?
If you’ve got accidentally reset the printer please follow these instructions:
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