7 Reasons Why Hotels Need Chatbots in Kenya

Are you looking for Hotels Chatbot In kenya. Look no further as Nextgen Solutions we offer chatbot development services.As technology continues to advance, new solutions have been developed to improve service delivery in different sectors. In our today’s post, we aim to show you why hotel chatbots are going to give you a competitive edge over your competitors. Before we dive into the topic, lets first understand what a chatbot is.

What is A chatbot

By definition, a chatbot is an automated software application that uses Artificial Intelligence and Machine Learning to initiate a conversation with the users. Some of the worlds famous chatbots include Watson Assistant, Bold 360, Rulai, LivePerson, Inbenta, Ada and Vergic.

Hotels Chatbot

Institutions of higher learning train their students to focus their curriculum on attributes like commitment, teamwork, efficiency, flexibility, time management, communication skills, etc. The industry requires repetitive tasks to be performed with great efficiency. Hotels Chatbot In kenya will be the foremost convenient, thanks to meet these demands.

Text messaging is that the new language of the world. Statistics show that 63% of consumers would like to contact a brand via a web chatbot.

1. Handling Customer Requests

Chatbots can easily take requests for brand spanking new towels, extra pillows, additional shampoo or soap, and also provide the hours of operation of varied hotel amenities and function a clearinghouse for basic property information. Gone are the times when the guests had to fumble with a placard by the phone trying to work out who to call.

2. Breaking the barrier

Customers come from different places and cultures and thus speak different languages. Miscommunication may be a major hurdle in this industry. Requests and queries are often lost in translation and personalised customer service isn’t delivered.

3. Broadcast Notifications

Chatbots are great for personalised upselling. They will send instant reminders and notifications to guests and frequently notify them about hotel amenities like spa services, make dinner reservations and inform them about upgradable services. Bots can remind customers of check-in and check-out times and may even be adjusted to set alarms and reminders.

4. Food Ordering

Guests can use chatbots to order food to their room. This is often much more efficient than having to call the kitchen. Chatbots can display the menu enabling guests to click and instantly order.

Updates on how long the wait are going to be before room service arrives. Orders can even be placed beforehand to save lots of time when guests are in a hurry.

5. Reconnecting With Customers

Businesses can now engage with their customers even once they aren’t physically at the hotel. Chatbots can still engage with customers even after they inspect by providing them with regular updates. This definitely helps increases the probabilities of a repeat booking. Bots also are a channel to urge feedback from customers and helps build brand loyalty.

6. Highly Efficient Marketing Tool

Chatbots are much more efficient at marketing your services than traditional email marketing channels. Since chatbots can have personalised conversations and interaction, the conversion rate is fourfold above emails.

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7. 24/7 Availability

Perhaps the foremost obvious perk of getting a hotel chatbot is the fact that it is a 24×7 virtual assistant. They ensure that every customer is attended to. Chatbots are very consistent and never get angry, upset or provoked after an extended day. It also has the choice of connecting to a hotel employee for complex conversations.

This helps them and other leading hotel brands, to plug their products and services to 1.3 billion active Facebook Messenger users.

Chatbots have the potential to drive 4 times more bookings to hotels. They will reach bent more customers, improve engagement and boost room bookings.

We, NEXTGEN Solutions are offering these hotel chatbots at affordable rates to the Kenyan market. We pride ourselves as the first technology company in Kenya to offer AI and Machine Learning powered chatbots to our customers. If you need a Chatbot or a website, kindly reach out to us via : 0706731or send us an email through : contact@nextgensolutions.co.ke

To learn more about our Hotels Chatbot In kenya that we have developed and are still developing, visit Smart Chatbots.