Frequently Asked Questions (FAQ)

NIDS POS System
Last Updated: 11/24/2025

Find answers to the most common questions about using the NIDS POS System.

1. What is the NIDS POS System?

The NIDS POS System is a Point-of-Sale and inventory management software that helps businesses record sales, manage products, track stock, print receipts, generate reports, and monitor staff performance.

2. Which businesses can use the POS System?

Our POS system is ideal for:

Retail shops
Mini supermarkets
Boutiques
Hardware stores
Pharmacies
Cosmetic shops
Restaurants (basic sales flow)
Electronics shops
Small and medium businesses

3. What devices are supported?

The system works on:

Computers & laptops (Windows, macOS)
Android phones & tablets
POS terminals
Thermal receipt printers (USB, Bluetooth, or network)

4. Do I need the internet to use the POS?

A stable internet connection is recommended for:

Real-time syncing
Reporting
Backups
Multi-branch use

Some functions may still work offline, depending on your setup.

5. Can the POS print receipts?

Yes.
The system supports:

58mm thermal printers
80mm thermal printers
Network, USB, or Bluetooth printing

6. How do I add products and categories?

Log in → Go to Products → Add Category → Add Product → Set Price, cost, and stock.
We provide training for this during setup.

7. Does the POS support multiple users or staff?

Yes.
You can create staff accounts and assign roles/permissions such as:

Cashier
Supervisor
Manager
Admin

Each user has controlled access.

8. Does the POS support multiple branches?

Yes.
You can manage:

Multiple shop locations
Branch sales
Branch stock
Branch-level reporting

9. Can I track inventory?

Yes.
You can:

Add stock
Reduce stock automatically during sales
Track low-stock items
Manage stock adjustments
View stock reports

10. What reports are available?

The POS provides:

Daily sales
Monthly sales
Inventory reports
Profit & loss
Cashier reports
Product performance
Expense reports
Customer receipts history

11. Do you provide training?

Yes.
We offer:

Free onboarding training
Remote sessions for staff
Video tutorials (upon request)

12. How much does the POS cost?

Pricing depends on:

Subscription plan
Number of branches
Optional integrations
Hardware needs

13. Is customer support included?

Yes.
We offer support through:

Phone
WhatsApp
Email
Remote access tools

14. What is needed to get started?

You will need:

A device (phone, laptop, or POS terminal)
A stable internet connection
A thermal printer (optional but recommended)
Your product list (we can help import it)

15. Can I migrate from another POS system?

Yes.
We支持:

Product imports
Customer imports
Basic sales data migration

(Depending on the system you’re coming from.)

16. What happens if my subscription expires?

Your account may be temporarily suspended.
You’ll regain full access immediately after renewal.
Your data remains safe.

17. Is my data secure?

Yes.
We use secure hosting, encryption, and restricted system access to ensure data safety.

18. Can I customize receipt format or branding?

Yes.
We can add:

Business logo
Shop name
Contacts
Thank-you message
Footer notes

19. Does the POS support mobile money payments?

Yes.
We support integrations with popular payment services depending on your region and plan.

20. How do I contact support?

Phone: 0729 150 253
WhatsApp: 0729 150 253
Email: admin@nids.co.ke

Support Hours: Mon–Sat: 8:00 AM – 6:00 PM