Last Updated: 11/24/2025
This Refund Policy outlines when payments for the NIDS POS System may be refunded.
Subscription fees are non-refundable, as system resources are allocated immediately after activation.
Refunds may be considered only if:
A critical system fault prevents usage
Our team cannot fix it within 28 business days
If approved, a partial refund may be issued.
Installation and setup fees are non-refundable, as configuration work begins immediately after payment.
If you purchased hardware (e.g., printers, barcode scanners):
Returns are accepted only for defective devices within 7 days
Must be in original packaging
Physical damage is not covered
If your hardware was supplied by a third-party provider, their policy applies.
Verified double charges will be fully refunded.
Report within 7 days.
You may cancel your subscription anytime.
Cancellation stops future billing, but does not refund the current billing cycle.
Send:
Full name
Account details
Payment reference
Reason for refund request
To:
Email: admin@nids.co.ke
Phone: 0729 150 253
We review requests within 5 business days.
Last Updated: [Insert Date]
This Disclaimer sets expectations and limits NIDS’ liability when you use our POS System.
The POS System is provided “as-is” without guarantees of error-free operation or continuous uptime.
Reports, analytics, and dashboards provided by the POS are estimates and should not be treated as professional financial advice.
NIDS is not responsible for issues caused by:
Faulty printers
Damaged cables
Barcode scanner issues
Unsupported hardware
Poor internet connectivity
We are not liable for failures or delays caused by:
Payment gateways
Mobile money systems
Messaging services
Hosting providers
All POS reports rely on the data entered by the user.
NIDS is not responsible for inaccurate reports caused by wrong entries or misconfigurations.
To the extent permitted by law, NIDS is not liable for:
Loss of profits
Sales reporting differences
Interrupted business operations
Misuse of the POS
Loss of data
You agree to indemnify NIDS from claims or expenses arising from your misuse, non-compliance, or errors in using the POS System.
We may update this Disclaimer at any time.
Email: admin@nids.co.ke
Phone: 0729 150 253